Privacy Policy
Effective Date: June 1, 2026
At New Growth Psychotherapy PLLC, your privacy is important to us. This Privacy Policy explains how information submitted through this website is collected, used, and protected.
Information Collected
When you submit a contact form, consultation request, or scheduling inquiry through this website, you may be asked to provide personal information such as:
Name
Email address
Phone number
General inquiry information or message content
Please do not include sensitive personal health information, detailed clinical information, or emergency concerns through website forms or email communications.
How Information Is Used
Information submitted through this website may be used to:
Respond to consultation or scheduling inquiries
Communicate regarding services or availability
Provide requested information about the practice
Maintain basic administrative records
Your information will not be sold, rented, or shared with third parties for marketing purposes.
Confidentiality and Electronic Communication
While reasonable efforts are made to protect your privacy, communication through websites, email, and online forms may not be completely secure. Submitting information online carries some inherent privacy risks.
Submission of a website inquiry form does not establish a therapist-client relationship.
If you become a client, additional informed consent and privacy policies regarding confidentiality and HIPAA practices will be provided separately.
Third-Party Services
This website may use third-party platforms or services for website hosting, contact forms, scheduling, analytics, or email communication. These services may collect technical information such as IP addresses, browser type, device information, or cookies according to their own privacy practices.
Cookies and Website Analytics
This website may use cookies or analytics tools to understand website traffic and improve user experience. You may disable cookies through your browser settings if preferred.
Links to Other Websites
This website may contain links to external websites or resources. New Growth Psychotherapy is not responsible for the privacy practices or content of external sites.
Your Rights
You may request that previously submitted contact information be updated or deleted by contacting the practice directly.
Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
New Growth Psychotherapy, PLLC
Rachael Ashcraft, LMFT
newgrowthtx.com
Legal
Requesting Your Health Care Records
To request a copy of your health care records, please submit a written request to your clinician. Your request may be sent by email or mail. If you need assistance with the process, your clinician will provide guidance and support. Records are provided in accordance with Texas law and professional standards.
Contacting the Texas Behavioral Health Executive Council
To contact the Texas Behavioral Health Executive Council (BHEC) regarding questions, concerns, or general information about licensed mental health professionals, please visit the Council’s Contact Us page:https://www.bhec.texas.gov/contact-us/index.html
Filing a Consumer Complaint with the Office of the Attorney General
Consumers may file a complaint with the Office of the Attorney General’s Consumer Protection Division by visiting:https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint
Good Faith Estimate (No Surprises Act)
You have the right to receive a Good Faith Estimate for the total expected cost of non-emergency health care items and services, including mental health therapy, if you are uninsured or not using insurance. This estimate explains how much your care may cost in advance.
You may request a Good Faith Estimate before scheduling services or within the required timeframe once services are scheduled. If you receive a bill that is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill under federal law.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.